Refund Policy

Last updated: 12/1/2025

This Refund Policy explains the conditions under which refunds may be granted for services provided by EPayGates ( https://epaygates.com ).

1. Scope of Refund Policy

EPayGates provides access to digital software tools and services. All payments made on EPayGates are for access to software features only.

By purchasing a subscription or premium feature, you acknowledge and agree to this Refund Policy.

2. Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The refund request is submitted within 7 days of the original purchase date.
  • The service or subscription has not been substantially used.
  • The request complies with applicable laws and this Refund Policy.

EPayGates reserves the right to determine whether a service has been substantially used.

3. Non-Refundable Cases

Refunds will generally not be granted in the following cases:

  • The refund request is made after the 7-day refund period.
  • The subscription or service has been substantially used.
  • The refund request is based on a change of mind or misuse of the service.
  • Violations of the Terms of Service are detected.

4. Subscription Renewals

Subscriptions may automatically renew unless canceled before the renewal date.

Charges resulting from automatic renewals are generally non-refundable, except where required by law.

5. Refund Process

To request a refund, please contact our support team with the following information:

  • The email address associated with your account
  • The date of purchase
  • A brief explanation of the refund request

Refund requests must be submitted via email to:

šŸ“§ Email: [email protected]

6. Refund Method

Approved refunds, if applicable, will be processed through the original third-party billing provider used for the purchase.

EPayGates does not provide payment processing services and does not control third-party billing provider fees or timelines.

7. Chargebacks and Disputes

If you have any billing questions or concerns, we encourage you to contact EPayGates support before contacting your payment provider.

Abusive refund requests or misuse of billing systems may result in account suspension or termination.

8. Changes to This Policy

EPayGates reserves the right to modify this Refund Policy at any time. Continued use of the services after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

šŸ“§ Email: [email protected]

(End of Refund Policy)